DELIVERY / RETURNS
Dispatch
We aim to dispatch your order within 2 working days
providing all items are in stock
If any item is not in stock we will contact you by email to let you know and give you an estimated shipping date
Please allow 14 to 21 days for your order.
If you require any item immediately please email me for stock availablilty so there will be no disappointment.
or
You will receive a confirmation email on dispatch of your items .
Delivery charges
Post & Packaging to Ireland
(This does not include Invitation Orders as these are always sent by Registered Post and charged accordingly)
Calculated as follows:
Orders up to €4.99 - €2.00
Orders from €5.00 to €19.99 - €5.00
Orders from €20.00 to €34.99 - €7.00
Orders from €35.00 to €59.99 - €10.00
Orders over €60.00 - Free P&P to Ireland
Outside of Ireland please email before purchase for p+p charges
If you wish to have your parcel send by recorded delivery then there will be an extra charge for this.
Hints & Tips to help avoid delays
If you know you will not be home to accept parcel then please supply a work address or alternative delivery address; a neighbour or relatives address is fine, as long as they know to accept a parcel on your behalf.
If you miss a delivery and receive a card, please contact the Post Office/Depot without delay.
Parcels may only be held for 7 days before returning to sender.
This will cause delays and you may incur a re-delivery charge.
What happens if the goods I have ordered are out of stock?
The majority of products are held in stock although we may occasionally experience short delays on supply of popular items.
Occasionally, we may experience a delay or may not be able to supply an item you have ordered. We will contact you at the earliest opportunity to suggest an alternative or refund.
We will not send you an alternative item unless previously
agreed with you.
We may dispatch part orders if we experience a lengthy delay.
Returns
If for any reason you wish to return or exchange an item, please return it to us within 14 days.
You are responsible for the safe storage and return of the items at your cost and risk. All items must be received back by us in their original condition as supplied with all product packaging and instructions
and if so, a refund for the goods will be issued
within 30 days of us receiving them.
This will exclude any items specifically ordered and excludes any perishable goods.
Kit items must be returned with sealed component bags intact.
When sending returns, the parcel is your responsibility until it reaches us, we therefore recommend that you use Recorded Delivery or obtain a proof of posting from the Post Office.
Please ensure you pack your returned parcel carefully.
Items damaged in the post cannot be refunded.
Your refund will be in the form of the original method of payment.
Postage charges will only be refunded if goods are found to be faulty or not what you ordered.
Confectionery may not be returned unless faulty.
Faulty goods will be refunded/replaced; we willl not be held liable for any additional loses incurred as a result of the fault.
